Terms of service

Terms of Service

Last updated: August 29, 2026

Welcome to HOLO.STAND. These Terms of Service govern your access to and use of holostand.shop, our products, content, checkout, customer-support channels, and related services (collectively, the “Services”).

By browsing the website, placing an order, completing checkout, submitting content, or otherwise using the Services, you agree to these Terms. These Terms also incorporate our Privacy Policy, Return and Refund Policy, Shipping Policy, product descriptions, instructions, and checkout disclosures.

If you do not agree, do not use the Services or purchase from us. Nothing in these Terms limits a consumer right that cannot legally be waived.

1. Store Information and Eligibility

The Services are operated by HOLO.STAND from Ontario, Canada. “HOLO.STAND,” “we,” “us,” and “our” refer to the store operator and authorized personnel. “You” and “your” refer to any visitor, customer, purchaser, cardholder, recipient, or person acting for a purchaser.

You must have legal capacity to enter a binding agreement. If you have not reached the age of majority where you live, you may use the Services only with the permission and supervision of a parent or legal guardian.

If you use the Services for a business or another person, you represent that you have authority to bind that person or business to these Terms.

2. Product Description and Expectations

HOLO.STAND is a decorative electronic hologram-display product. Features may vary by model and may include a spinning LED display, protective housing, stand, remote control, cable, storage media, file-upload functionality, or other listed components.

Before ordering, customers are responsible for reviewing the complete product description, dimensions, included components, compatibility information, safety information, setup instructions, and shipping information. A feature shown for one model is not automatically included with every model.

Unless a product page expressly says otherwise:

  • customer setup and assembly may be required;

  • compatible power equipment, storage media, computer, cable, software, or file format may be required;

  • hologram files or custom content may need to be prepared or uploaded by the customer;

  • third-party devices, applications, subscriptions, accounts, and services are not included; and

  • the product is not defective merely because setup, file conversion, configuration, or reasonable troubleshooting is required.

Images, videos, and demonstrations are illustrative. Actual brightness, clarity, apparent motion, colour, material finish, packaging, accessories, and minor manufacturing details may vary because of lighting, camera settings, frame rate, viewing angle, screen settings, supplier updates, and reasonable manufacturing tolerances. Minor variations that do not materially prevent the product from operating as described do not make it defective.

3. Hologram Files, Customer Content, and Third-Party Rights

HOLO.STAND does not claim ownership of third-party characters, artwork, games, logos, trademarks, photographs, recordings, or other protected works merely because they appear in customer content or product demonstrations.

You are responsible for ensuring that you have the legal right to upload, display, send, reproduce, or request any image, animation, design, logo, name, video, graphic, trademark, copyrighted work, likeness, or other material used with the product.

By submitting content to us, you represent that:

  • you own it or have all required permissions;

  • it does not violate copyright, trademark, privacy, publicity, contractual, or other rights;

  • it is not illegal, threatening, hateful, defamatory, fraudulent, exploitative, obscene, or malicious;

  • it does not contain malware or harmful code; and

  • it does not falsely imply sponsorship, affiliation, approval, or endorsement.

When you send content to us for order support, production, troubleshooting, or fulfillment, you grant HOLO.STAND and its service providers a limited, non-exclusive, worldwide, royalty-free licence to receive, store, copy, resize, convert, transmit, and otherwise process that content only as reasonably necessary to handle your request or order. You keep ownership of your original content.

We may reject, suspend, or cancel requests involving content that we reasonably believe is unlawful, infringing, harmful, technically unusable, or commercially risky.

4. Product Safety and Proper Use

You must use the product safely, lawfully, and in accordance with all instructions. The display may contain rapidly moving components and electrical parts.

Keep hands, hair, loose clothing, cords, children, pets, liquids, and other objects away from moving parts while the product is powered. Use the protective housing as instructed and do not operate the product if its housing, blade, mount, cable, or electrical components appear damaged or insecure.

Do not expose the product to water, excessive moisture, heat, flames, unstable surfaces, crushing, bending, impact, or incompatible power sources. Do not open, modify, repair, or disassemble it unless expressly instructed by authorized support.

Stop using and disconnect the product if it becomes damaged, unusually hot, wet, unstable, excessively noisy, electrically unsafe, or otherwise hazardous.

To the extent permitted by law, we are not responsible for harm caused by improper use, failure to follow instructions, unauthorized modification, unsuitable power equipment, incompatible accessories, unsafe placement, or use for a purpose for which the product was not designed.

5. File, Device, and Power Compatibility

We do not guarantee compatibility with every computer, phone, tablet, operating system, USB port, storage device, adapter, cable, file format, application, browser, or third-party platform.

Performance may depend on product version, file type, file size, file condition, storage format, software settings, USB configuration, power source, cable, device restrictions, ambient lighting, viewing angle, camera frame rate, and customer handling.

Customer-supplied files must be lawful, compatible, functional, and free from malicious code. We are not responsible for corrupted or unsupported files, incompatible devices, missing drivers, third-party software restrictions, damaged ports, unauthorized adapters, or improper setup.

Before claiming a defect, you may be required to use the supplied or recommended equipment, test a compatible power source or storage device, verify file format, follow setup instructions, provide photographs or video, and complete reasonable troubleshooting. Refusing reasonable troubleshooting may prevent us from verifying the issue.

6. Accuracy of Website Information

We try to present accurate descriptions, prices, images, availability, promotions, and shipping information. However, content may occasionally include typographical, technical, pricing, availability, supplier, formatting, or other errors.

We may correct errors, update information, change prices, clarify descriptions, limit quantities, substitute substantially equivalent packaging or components, or cancel an order affected by an obvious error. If a material error affects an accepted order, we will provide an appropriate remedy where required by law.

We are not required to honour an obviously incorrect price, accidental discount, or technical malfunction where doing so would be unreasonable or unlawful.

7. Orders and Acceptance

Submitting an order is an offer to purchase. An automated confirmation only acknowledges receipt and does not necessarily mean the order has been accepted or shipped.

Unless applicable law provides otherwise, an order is accepted when fulfillment begins, a fulfillment confirmation is sent, or the product ships.

We may reject, hold, investigate, limit, or cancel an order because of suspected fraud, payment or identity concerns, inaccurate information, pricing errors, unavailability, shipping restrictions, legal restrictions, policy abuse, unlawful content, unsafe intended use, or failure to provide requested verification.

If we cancel after successfully collecting payment, we will issue the refund required by applicable law and our policies.

8. Pricing, Payment, and Fraud Prevention

Prices are shown in the currency displayed at checkout and may change without notice. Taxes, customs charges, duties, brokerage, conversion fees, or optional charges may apply depending on your location.

By ordering, you authorize us and our payment providers to charge the payment method provided for the complete checkout total. You agree to provide accurate, current, and complete billing, shipping, contact, and payment information and represent that you are authorized to use the payment method.

We may use lawful fraud-screening, address verification, payment authentication, device information, IP information, order history, and delivery information to evaluate transaction risk. Orders may be held or cancelled when payment is declined, reversed, disputed, unauthorized, incomplete, or flagged as high risk.

Payment Disputes and Chargebacks

If you believe there is a problem, contact holostandsupport@gmail.com before opening a chargeback so we have a reasonable opportunity to investigate.

A chargeback does not automatically cancel an order, establish entitlement to a refund, remove return obligations, or permit duplicate reimbursement. Where permitted, we may contest a dispute and provide relevant evidence to authorized payment processors, banks, card networks, fraud-prevention services, carriers, insurers, platforms, or legal advisers.

Evidence may include order and payment records, checkout acceptance, billing and shipping information, fraud-screening results, device and session information, applicable product descriptions, customer-submitted files, fulfillment records, shipping labels, tracking, delivery evidence, support communications, troubleshooting records, and completed refunds or replacements.

We may pause a voluntary refund, replacement, or investigation while a dispute about the same transaction is active to prevent duplicate reimbursement. Nothing in this section prevents a legitimate exercise of a non-waivable payment or consumer right.

9. Shipping and Delivery

Processing, fulfillment, shipping, and delivery dates are estimates unless expressly guaranteed in writing. Our target delivery estimate is generally 6–10 business days after fulfillment, but processing time before fulfillment is separate.

Delivery may take longer because of order volume, supplier or production delays, carrier delays, customs, import restrictions, holidays, weather, emergencies, labour disruptions, incorrect addresses, failed attempts, inaccessible locations, or unpaid import fees.

A delayed scan, customs delay, missed estimate, or temporary absence of tracking updates does not by itself mean that an order is lost.

You are responsible for providing a complete, accurate, and deliverable address and for monitoring tracking and responding to carrier or customs requests. Carrier scans, photographs, signatures, geographic data, customs records, and communications may be used as evidence of shipment, attempted delivery, or delivery.

10. Returns and Refunds

Returns, refunds, replacements, cancellations, damaged-order claims, EU withdrawal requests, and return-shipping responsibilities are governed by our Return and Refund Policy.

Submitting a request does not mean it is approved. Approval must be confirmed by HOLO.STAND Support or required by law. Do not return an item to the original sender address, shipping-label address, or an address found online unless support specifically provides that address for the approved return.

11. Prohibited Uses

You may not use the Services:

  • for an unlawful, fraudulent, harmful, or abusive purpose;

  • to infringe intellectual-property, privacy, publicity, contractual, or other rights;

  • to impersonate another person or submit false or misleading information;

  • to use a payment method without authorization;

  • to obtain duplicate refunds, products, credits, or reimbursements;

  • to interfere with security, bypass controls, scrape, crawl, hack, reverse engineer, or overload the website;

  • to introduce malware, bots, spam, or harmful code;

  • to harass, threaten, defame, exploit, or harm another person;

  • to counterfeit, imitate, resell deceptively, or misrepresent our products or branding; or

  • to falsely suggest an affiliation with HOLO.STAND.

We may restrict access, cancel orders, preserve evidence, refuse future service, or take other reasonable action when these Terms are violated.

12. HOLO.STAND Intellectual Property

Unless otherwise stated, our name, logos, original text, photographs, graphics, designs, videos, branding, layouts, advertisements, instructions, policies, website code, and promotional materials are owned by or licensed to HOLO.STAND.

You may not copy, modify, republish, distribute, sell, imitate, scrape, commercially exploit, or create commercial derivative materials from protected content without written permission. Purchasing a product does not transfer ownership of our branding, website content, marketing materials, or product photography.

13. Third-Party Services and Links

The Services may use or link to Shopify, payment providers, banks, carriers, customs authorities, analytics tools, advertising platforms, social networks, cloud services, and other third parties.

We do not control third-party services and are not responsible for their content, security, availability, policies, delays, errors, or decisions. Your use of them may be governed by separate terms, fees, licences, compatibility requirements, and privacy policies.

14. Limitation of Liability

To the maximum extent permitted by law, HOLO.STAND and its owners, personnel, contractors, suppliers, fulfillment partners, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profit, revenue, opportunity, savings, data, files, devices, or business interruption.

To the maximum extent permitted by law, our total aggregate liability relating to an order will not exceed the amount paid to HOLO.STAND for the specific product giving rise to the claim.

These limits do not apply where liability cannot legally be excluded or limited. In jurisdictions that restrict exclusions, the limitations apply only to the maximum extent permitted.

15. No Guarantee

We do not guarantee uninterrupted website access, exact delivery dates, permanent product availability, perfect colour or brightness matching, identical hologram appearance in every environment or camera recording, compatibility with every device or file, uninterrupted third-party services, or suitability for an undisclosed purpose.

Any specific guarantee must be expressly stated in writing by authorized HOLO.STAND Support.

16. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless HOLO.STAND and its owners, personnel, contractors, suppliers, fulfillment partners, service providers, and affiliates from third-party claims, losses, liabilities, penalties, judgments, and reasonable costs arising from your misuse of the product, violation of these Terms or applicable law, infringement of another person’s rights, unlawful submitted content, unauthorized payment use, fraudulent claims, unsafe use, unauthorized modification, or harmful files.

This obligation does not apply to the extent a claim was directly caused by our unlawful conduct or where indemnification is prohibited by law.

17. Governing Law and Disputes

These Terms are governed by the laws of Ontario and applicable federal laws of Canada, without regard to conflict-of-law rules, unless mandatory law in another jurisdiction must apply.

Before starting formal proceedings, the parties should make a reasonable attempt to resolve the matter in writing. Nothing in these Terms requires a consumer to waive access to a court, tribunal, regulator, payment process, or remedy that cannot legally be waived.

18. Changes to These Terms

We may update these Terms for operational, product, platform, fraud-prevention, legal, regulatory, or clarity reasons. The revised version will be posted on holostand.shop with a new “Last updated” date.

Changes generally apply to future use and future orders. Terms applicable to an existing order will generally be those presented when it was placed, except when a later change is required by law, expressly accepted, or otherwise legally applicable.

19. Severability and No Waiver

If a provision is invalid or unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue to apply.

Our failure to enforce a provision does not waive it. Approval of an exception, refund, replacement, or cancellation in one case does not require the same result in another case.

20. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, Contact Information, applicable product description, instructions, checkout disclosures, and order confirmation, form the agreement between you and HOLO.STAND concerning the Services and your purchases.

They replace prior communications about the same subject except for a specific written commitment made by authorized HOLO.STAND Support. If a specific written product term conflicts with a general term, the more specific term applies to that issue unless prohibited by law.

Nothing in these Terms creates a partnership, employment, agency, franchise, joint venture, or fiduciary relationship between you and HOLO.STAND.

21. Contact

Questions about these Terms may be sent to:

HOLO.STAND
Website: holostand.shop
Email: holostandsupport@gmail.com
Business location: Ontario, Canada