Shipping policy

Shipping Policy

Last updated: August 29, 2026

This Shipping Policy explains how orders placed through holostand.shop are processed, fulfilled, shipped, tracked, and delivered.

By placing an order with HOLO.STAND and completing checkout, you acknowledge that you have reviewed and agreed to this Shipping Policy. Nothing in this policy limits a consumer right that cannot legally be waived.

Important Shipping Information

Processing Time and Shipping Time Are Separate

Most orders require approximately 3–5 business days for processing and fulfillment before shipment. Processing time is separate from carrier transit time and is not included in the estimated 6–10-business-day shipping period.

Business days exclude weekends, statutory holidays, carrier holidays, and days when suppliers or fulfillment partners are not operating.

Processing may take longer because of product availability, payment or fraud verification, supplier timing, order volume, holidays, quality-control requirements, operational delays, or circumstances outside our reasonable control.

An address-change, cancellation, or support request does not pause processing unless HOLO.STAND confirms otherwise in writing.

Estimated Shipping Times Are Not Guaranteed

After fulfillment and transfer to the carrier or logistics provider, most shipments are estimated to arrive within approximately 6–10 business days.

This is an estimate, not a guaranteed delivery date. Shipping may take longer because of carrier delays, customs processing, inspections, weather, holidays, order volume, logistics disruptions, incorrect addresses, failed delivery attempts, international handoffs, import restrictions, labour disruptions, emergencies, or other events outside our reasonable control.

An order arriving after an estimate does not automatically qualify for cancellation, refund, replacement, chargeback, or compensation. Customers ordering for a birthday, holiday, event, trip, or other time-sensitive occasion accept that delivery may occur after that occasion.

Tracking Updates May Be Delayed

Tracking information can take several business days to update after a number is assigned or a parcel moves between logistics partners.

It is normal for tracking to temporarily show “label created,” “shipment information received,” “pre-shipment,” limited movement, repeated scans, delayed scans, or no new scans while the parcel remains in transit.

A temporary lack of tracking movement does not by itself establish that a package is lost.

High-Order-Volume Notice

During product launches, promotions, holidays, viral exposure, seasonal demand, supplier delays, or fulfillment surges, orders may take longer than estimated to process and deliver. All displayed dates remain estimates unless expressly guaranteed in writing.

1. Order Processing

Orders are generally processed after payment is confirmed and any required payment, address, identity, fraud, or order verification is completed.

Most orders require approximately 3–5 business days for processing before shipment. Processing may be delayed by:

  • product availability;

  • supplier timing;

  • order volume;

  • payment or address verification;

  • holidays;

  • quality-control requirements;

  • operational disruptions;

  • carrier-acceptance delays; or

  • circumstances outside our reasonable control.

Processing and carrier transit are separate. An order is not considered delayed merely because it remains within the applicable processing period.

2. Estimated Shipping Time

After fulfillment, most shipments are estimated to arrive within approximately 6–10 business days.

This period may not include customs inspections, import clearance, international handoffs, local-carrier processing, failed delivery attempts, delivery changes requested by the customer, or time waiting for customer action.

All delivery windows displayed by HOLO.STAND are estimates. A delay beyond an estimate does not automatically mean a shipment is lost or create a right to a refund. Where applicable law requires a specific delivery remedy, we will comply with that law.

3. Shipping Cost

HOLO.STAND currently offers free standard shipping where displayed at checkout.

Free shipping does not include customs duties, import taxes, brokerage charges, destination-country fees, expedited upgrades, return shipping, address-correction charges, or reshipping costs unless expressly stated otherwise.

Shipping promotions and available methods may change. The shipping method and price shown at checkout control for that order.

4. Tracking Information

When tracking is available, it may be sent to the email address provided at checkout after fulfillment or shipment.

Customers are responsible for:

  • providing a valid email address;

  • checking spam, junk, and promotions folders;

  • monitoring tracking updates;

  • responding to carrier or customs requests; and

  • contacting the local carrier when delivery assistance is required.

Tracking events may be delayed, incomplete, grouped, or temporarily unavailable. International shipments may use more than one carrier or tracking number.

HOLO.STAND may rely on tracking, shipping labels, carrier records, delivery photographs, signatures, geographic scan information, customs records, and fulfillment records when reviewing a shipping claim or payment dispute.

5. Shipping Address Accuracy

Customers must provide and review complete, accurate, and deliverable shipping information before ordering, including the recipient name, street address, apartment or unit, city, province or state, postal or ZIP code, country, and any required telephone number or email address.

HOLO.STAND is not responsible for delay, misdelivery, loss, return, refusal, abandonment, or incorrect delivery caused by inaccurate or incomplete customer-provided information, except where applicable law requires otherwise.

Address-change requests are not guaranteed and are accepted only when confirmed in writing by HOLO.STAND Support. Once processing or fulfillment begins, an address may no longer be changeable.

Charges for carrier redirection, correction, return, or reshipment may be the customer’s responsibility.

6. Failed Deliveries and Returned Packages

Delivery may fail because of an incorrect or incomplete address, inaccessible location, missing unit information, unavailable recipient, failed attempts, refusal, unclaimed shipment, unpaid customs charges, or ignored carrier communications.

When a package becomes undeliverable because of customer action or customer-provided information, the customer may be responsible for return-to-sender fees, reshipping, customs, duties, taxes, handling, storage, abandonment, or carrier charges.

Original shipping costs are not refundable in these circumstances unless required by law. Refunds are not guaranteed for delivery refusal, customer addressing errors, unpaid import charges, or failure to collect a package.

If reshipping is available, we may require payment of all applicable costs before resending the order. We are not required to reship until the returned package has been physically received and processed by the appropriate facility.

7. Lost, Stolen, Missing, or Delivered Packages

When reliable tracking shows delivery, the shipment will generally be treated as delivered unless credible contrary evidence is provided.

After delivery, HOLO.STAND is generally not responsible for theft, porch piracy, misplacement, damage occurring after delivery, or packages accepted or moved by household members, neighbours, reception staff, security staff, mailrooms, or building management.

Before reporting a package marked delivered, customers should check all entrances, porches, garages, mailboxes, parcel lockers, household members, neighbours, building personnel, mailrooms, local post offices, and the delivering carrier. Allow a reasonable period after the delivery scan because some carriers scan shortly before final placement.

We may ask the customer to contact the carrier, open an investigation, supply carrier findings, confirm the address, provide delivery-area photographs, sign a non-receipt statement, submit a police report for suspected theft, or complete other reasonable verification.

We may assist with a carrier investigation where possible, but we do not guarantee a refund or replacement for a shipment reliably marked delivered. Nothing in this section limits a remedy required by law.

8. Customs, Duties, Taxes, and Import Fees

International orders may incur customs fees, import duties, sales or value-added taxes, brokerage fees, handling costs, inspection charges, and local-carrier fees.

Unless checkout clearly states otherwise, these charges are not included in the product price or free-shipping offer and are the customer’s responsibility.

HOLO.STAND does not control customs authorities and cannot guarantee whether fees will apply, their amount, processing speed, or whether a shipment will be inspected, delayed, restricted, returned, abandoned, destroyed, or seized.

Customers are responsible for understanding local import requirements, paying required charges, providing requested documents, and responding to customs or carrier communications. Refusing a package because of customs charges does not automatically create a refund right.

9. Shipping Restrictions

We may refuse, hold, restrict, or cancel orders to locations where shipping is unavailable, unsafe, unlawful, sanctioned, commercially unreasonable, or unsupported by our carriers or fulfillment partners.

We may also restrict delivery to incomplete, temporary, high-risk, freight-forwarding, reshipping, or repeatedly unsuccessful addresses.

If we cannot ship after an order is placed, we may cancel it and issue any refund required by law. Delivery to a freight forwarder, hotel, temporary rental, parcel service, or third-party receiver supplied at checkout may be treated as completed delivery to the customer.

10. Shipping Claims and Payment Disputes

Customers should contact HOLO.STAND and provide a reasonable opportunity to investigate before requesting a voluntary refund or replacement.

We may request:

  • the order number;

  • the customer’s full name;

  • the checkout email address;

  • confirmation of the shipping address;

  • tracking and carrier correspondence;

  • photographs or video;

  • a signed non-receipt statement;

  • a police report for suspected theft; or

  • other information reasonably needed to verify the claim.

Submitting a claim does not automatically approve a refund or replacement. Carrier delays, customs delays, tracking gaps, customer-address errors, or reliable delivered status do not automatically create a right to a chargeback, refund, or replacement.

For a shipping-related payment dispute, we may provide relevant order, address, fulfillment, tracking, carrier, customs, delivery, communication, investigation, refund, or replacement records to authorized payment providers, banks, card networks, carriers, insurers, fraud-prevention providers, platforms, or other appropriate parties.

If a chargeback is opened while a shipping investigation or voluntary resolution is pending, we may pause that resolution to prevent duplicate reimbursement until the dispute is concluded or withdrawn. Nothing here prevents a legitimate exercise of a non-waivable right.

11. Contact About Shipping

For shipping questions, contact:

Email: holostandsupport@gmail.com
Website: holostand.shop

Include your order number, full name, checkout email address, a clear explanation, and any relevant tracking information, photographs, or carrier correspondence.

For security and recordkeeping, shipping matters may need to continue by email rather than through social-media comments or direct messages.